662bet Privacy Policy

1 Introduction and Scope

This privacy policy applies to the 662bet platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. For any questions regarding personal information, you may contact our support team.

This policy applies to all users accessing 662bet's services — from new registrants to regular members. The platform is for individuals aged 21 and above only.

To learn about our full terms of service, please read the Terms and Conditions page, which explains in detail all rules relating to account use, bonuses, and transactions.

2 What Information We Collect

662bet collects various types of information that are necessary to maintain service quality and keep your account secure. The categories of information collected are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Information related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction processing only)
• Deposit and withdrawal history
• Information related to bonus and reward programmes

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Session cookies and log files
• Activity history on the platform

2.4 Communication Information

• Messages exchanged with customer support via live chat and email
• Records of complaints and requests

3 How We Collect Information

662bet collects information in the following ways:

• Registration and Verification: Information you provide directly when creating an account.
• Transaction Processing: Information is automatically recorded when deposits and withdrawals are completed.
• Cookies and Tracking Technologies: Technical data collected during website use.
• Third-Party Verification Services: Information verified through trusted third parties when identity confirmation is required.
• Customer Support Communications: When you contact us for assistance via live chat or email.

4 How We Use Your Information

662bet uses collected information only for legitimate and specific purposes. The main purposes are detailed below:

4.1 Account Management and Security

Personal information is used to create your account, verify identity, protect login access, and prevent unauthorised access. This ensures that only the genuine account holder can access their own account.

4.2 Transaction Processing

Financial information is required to process deposits and withdrawals correctly via bKash, Nagad, Rocket, Upay, and bank transfers. Records of each transaction are stored securely.

4.3 Customer Support

Contact information is used to provide support in Bengali and English via 24/7 live chat and email, and to resolve your issues promptly.

4.4 Ensuring Responsible Gaming

We monitor gaming activity to identify whether any user is showing signs of problematic behaviour. Ensuring responsible gaming is part of our commitment, and some data analysis is essential for this purpose.

4.5 Fraud and Abuse Prevention

Technical data is analysed to prevent any fraudulent activity, money laundering, or use of multiple accounts.

4.6 Service Improvement

Information is used to analyse user experience and preferences in order to further improve the quality of the platform.

5 Data Storage and Security

662bet applies industry-standard security measures to keep your information safe. All communications on the website are encrypted using SSL encryption technology.

5.1 Technical Security

• SSL/TLS encryption — all data transfers are secured
• Firewall and intrusion detection systems
• Regular security testing and updates
• Data stored in encrypted databases

5.2 Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations and fraud prevention requirements.

5.3 Response to Data Breaches

If a security incident occurs, we will promptly identify it, take the necessary steps, and notify any users who may potentially be affected in a timely manner.

6 Sharing Information with Third Parties

662bet does not sell your personal information to third parties or transfer it for commercial purposes. However, limited information may be shared in the following circumstances:

6.1 Service Provider Partners

• Payment Processors: bKash, Nagad, Rocket, Upay, and banks receive only the minimum information necessary to complete transactions.
• Identity Verification Services: Information is verified with trusted verification providers to complete the KYC process.
• Technology and Cloud Services: Technology partners engaged for data storage and processing operate under contractual confidentiality obligations.

6.2 Legal Obligations

Information may be provided to relevant authorities in response to court orders, lawful requests from investigative agencies, or other legal requirements.

6.3 Third-Party Accountability

Third parties with whom information is shared are bound by strict confidentiality agreements and are directly liable if they misuse the information.

7 Cookie Policy

Cookies are used on the 662bet website. Cookies are small text files stored in your browser that help improve the functionality of the site.

7.1 Types of Cookies Used

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous statistics to understand how the site is used.

7.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent you from using some important features of the site.

8 Your Rights

As a 662bet user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request information about what data we hold about you and for what purposes it is used.

8.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. The support team will verify and update it.

8.3 Right to Request Deletion

Where there are no legal obligations or active transactions involved, you may request that certain information about you be deleted.

8.4 Right to Object to Processing

You have the right to object to the use of your information for certain purposes. Such requests can be made via 24/7 live chat or email.

8.5 Right to Data Portability

You may request certain information in a portable, machine-readable format, subject to technical limitations.

9 Protection of Minors' Information

662bet strictly does not provide services to individuals under the age of 21. Age is verified during registration on the platform, and no minor's information is knowingly collected.

If a parent or guardian discovers that a minor under their care has created an account, they must notify our support team immediately. The relevant account will be closed promptly and the information deleted.

10 Changes to This Policy

662bet may update this privacy policy from time to time. If significant changes are made, a notification will be sent to the registered email address or clearly announced on the platform.

Continued use of the service after changes have been made will be considered acceptance of the updated policy. It is therefore recommended that you review this page periodically.

To learn more about our platform, visit the About Us page, which contains information about 662bet's services and objectives.

11 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. Such transfers always ensure adequate security, and the relevant third parties contractually accept responsibility for protecting your information.

662bet has data processing agreements with international data hosting partners to ensure that information is handled to the highest security standards.

12 Compliance and Applicable Law

This privacy policy has been prepared in accordance with general principles of personal data protection. If you believe your information is being used inappropriately, please first contact us directly to seek a resolution.

For general questions, our FAQ page provides detailed answers to many common questions, including those related to account verification and personal information.